FAQ'S

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hello@love2crystal.com

Q: Are your products hand-crafted ?

Ans: Yes, all our products are thoughtfully handcrafted, reflecting the care and love we put into our work.

Q: Is COD (Cash on Delivery) available?

Ans: Yes

Q: How long will it take for my items to arrive?

Ans: It will usually take a minimum of 3 to a maximum of 7 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q: Is shipping FREE?

Ans: Yes, Shipping is FREE all over India.

Q: Do you provide a refund or return in case I face any issues with the product?

Ans: We offer a 5-day refund policy. An unboxing video is compulsory for refund claims. The refund amount will be transferred within 7 business days after approval.

Q: How long will it take to receive a tracking number?

Ans: It will usually take between 1-2 business days.

Q: Will I receive a confirmation number when I place my order?

Ans: Yes, all customers will receive confirmation after placing their orders (NOTE: Please contact us if you don't receive one within 12 hours)

Q: Who can I contact if I have a problem with my order?

Ans: You can reach us via email at hello@love2crystal.com or call us at +91 8103842349. We’re always here to help!

Q: How can I pay?

Ans: We accept all Major Credit Cards, Debit Cards, UPI, Net Banking, etc. We also do cash-on delivery all over India.

Q: Is Checkout on this site safe and secure?

Ans: You can be sure that all purchases here are safe and secure.

Q: How to cancel my order?

Ans: In the event you wish to cancel your order, please email us your order number at support@yourstorename.in (NOTE: Contact us within 12 hours if you wish to cancel your order)